Frequently Asked Questions
2x scoops of Formula 1 to 250ml of low-fat milk or a milk alternative for example light soy/almond milk. Fresh fruit or frozen berries can be blended up to make a delicious smoothie, check out our shake recipe ideas!
Pregnancy is one of the most extraordinary processes our body undergoes and optimum nutrition is important to maintain your health during this precious time. While most adults can safely use Herbalife, with no side effects some of the products are not recommended while pregnant and breastfeeding. These include products that contain caffeine and certain herbs.
You should not be on a Herbalife diet (or any other diet) while breastfeeding the child. The reason for it is that the child need to have a very high-caloric intake from you. By going on a diet, you would put your child on a diet as well, in the months of her/his life where she/he needs the richest nutrition.
So I would say: wait carefully until you are completely done with breastfeeding to begin to diet as the baby needs a very rich nutrition. Also, you should always consult a doctor before beginning any kind of diet, this is particularly true after pregnancy).
You’re doing well breastfeeding your baby, besides all the obvious advantages it has, it makes you lose the weight accumulated during pregnancy.
1) The payment should have been processed. You’ll receive an email within minutes notifying that your order has the status “Processing”.
2) We will process your order as soon as possible. Beware that orders made in the evening will be processed the next working day. Delays may occur on weekends and holiday periods. Once it has been packed and on its way to a our cattier, the order will be marked as processed.
This problem arises when you input a wrong email address. Sometimes we manage to find the typo but it’s not always that noticeable. Send us an email with your name, we’ll make the modifications on your order so that you get the notification emails.
It means that your parcel has been packed. It has been or will be handed to our carrier very soon and you’ll receive a tracking link afterwards. From that point it’s not possible for us to make changes to your order.
Don’t mistake it with the “Processing” status: when you submit an order you receive an email within a few minutes to notify you that your order has a “Processing” status.
Contact us as soon as possible: once your order is put on status “Processed” we won’t be able to change anything.
It can happen when paying with credit cards, when you click repeatedly on the checkout button. Contact us as soon as you notice it, so we can refund you. If you don’t, it could take more time but we will notice this anomaly when reviewing our accounts (once every few weeks) and refund the additional payment. The money will then be back on your bank account within 5 days, from the moment you get a “Refunded” status on your order or a notification from our part about it.
Please check your PayPal account or credit card. Maybe you don’t have the autorisation to perform a transaction now. Most often it occurs when there is not enough money on the account. Also check that the details are right (card number, code, etc.).
Delivery takes between 2-4 business days.
We ship Herbalife products to UK (England, Scotland, Wales and Northern Ireland). If you are abroad and would like to purchase Herbalife products contact Herbalife in your particular country.
Help and Support
I need an advice / I’ve a question : how do I contact the support team?
Should you have any question, just go on the contact page (accessible at the bottom of the webpage) and fill in the contact form. You can also send us an email at email@example.com.
The support team will reply to your email ASAP. Support is normally opened from 9:00am to 4:00pm on working days.